Docucert

1. Who We Are

Docucert ("we", "us", "our") is a global shipping aggregator platform operated from the United Kingdom. We connect businesses and individuals with carrier and freight forwarder networks to facilitate international and domestic shipments. Our registered contact email is [email protected].

2. Information We Collect

We collect the following categories of personal data:

Account information: name, email address, and authentication data when you create an account.
Shipping data: sender and recipient names, addresses, phone numbers, and email addresses required to process shipments.
Payment information: billing details processed securely through Stripe. We do not store card numbers or CVV codes.
Usage data: pages visited, features used, IP address, browser type, and device information collected via analytics.
Communications: messages you send us via our contact form, email, or support channels.

3. How We Use Your Information

To create and manage your account and authenticate your identity.
To process shipment bookings, generate shipping labels, and track parcels.
To process payments and manage subscriptions through Stripe.
To send transactional emails (booking confirmations, tracking updates, invoices).
To respond to enquiries and provide customer support.
To improve our platform, detect fraud, and ensure security.
To send service-related communications (we do not send unsolicited marketing without consent).

4. Legal Basis for Processing (UK GDPR)

We process your personal data under the following lawful bases:

Contract performance: processing necessary to fulfil shipment bookings and subscription services.
Legitimate interests: fraud prevention, platform security, and service improvement.
Legal obligation: compliance with customs, export control, and financial regulations.
Consent: marketing communications where you have opted in.

5. Data Sharing

We share your data only where necessary:

Carriers and freight forwarders: shipping address and contact details are shared with the carrier or forwarder fulfilling your shipment.
Stripe: payment processing. Stripe's privacy policy applies to data processed by them.
Shippo: shipping label generation and carrier API aggregation.
Customs authorities: export declarations and customs data as required by law.
We do not sell your personal data to third parties.

6. Data Retention

We retain account data for as long as your account is active. Shipment records are retained for 7 years to comply with UK financial and customs regulations. You may request deletion of your account and associated data by contacting us at [email protected], subject to legal retention requirements.

7. Your Rights

Under UK GDPR, you have the right to:

Access the personal data we hold about you.
Rectification of inaccurate or incomplete data.
Erasure ("right to be forgotten") where applicable.
Restriction of processing in certain circumstances.
Data portability in a machine-readable format.
Object to processing based on legitimate interests.
Withdraw consent at any time where processing is consent-based.

To exercise any of these rights, contact us at [email protected]. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

8. International Transfers

Some of our service providers (including Stripe and Shippo) may process data outside the UK and EEA. Where this occurs, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or adequacy decisions.

9. Security

We implement industry-standard security measures including HTTPS encryption, secure authentication, and access controls. However, no system is completely secure. Please use a strong, unique password and notify us immediately if you suspect unauthorised access to your account.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via email or a prominent notice on the platform. Continued use of Docucert after changes constitutes acceptance of the updated policy.

11. Contact Us

For any privacy-related queries, please contact us at [email protected].